Set up ticket types

Purpose

Add, edit and remove the tiers people buy tickets against — capacity, price and when each one is on sale.

Before you start

The event must exist (see Create an event) and not be CANCELLED, COMPLETED or ARCHIVED.
ticket.create on this event's organization.

Steps

On the event screen (/events/event?id=…), under Tickets, press Add a tier.
Fill in name, description, price in ₹ (a tier priced ₹0 is free — no fee, no payment step for the buyer), capacity, and the sale window (when it opens and closes; sale close defaults to when the doors open).
Press Save (or Cancel). The tier is added; a ₹0 tier keeps the event free, anything above ₹0 makes it ticketed.
To change a tier later, press Edit. Capacity can be lowered, but never below what is already reserved or sold. Once anything has sold from a tier, some fields lock.
To remove a tier that has sold nothing, press Delete — it is removed outright, no history kept.
What a buyer sees for each tier follows the sale state, computed live from the clock and stock — it is never something you set directly:

Sale state	What it means
`NOT_YET_ON_SALE`	Before the sale window opens.
`ON_SALE`	Inside the window and stock remains.
`SALE_ENDED`	Past the sale window's close time.
`SOLD_OUT`	Nothing left, even if the window is still open — sold out always wins over the window.

Decision guide

Situation	Do
Want the event to stay free	Keep every tier at ₹0.
Want to charge for entry	Add a tier priced above ₹0. Sotillion adds a fee on top for the buyer — you are not charged it and it is never taken from what you settle for the ticket.
Need to reduce capacity after tickets sold	You can lower it, but not below the number already reserved or sold.
Need to change the price after tickets sold	Not from this screen once a tier has sold — escalate (below).
Tier is sold out but you want to sell more	Add a new tier rather than trying to reopen a sold-out one.

The fee added to the buyer (not deducted from you): ₹15 + 18% GST on orders up to ₹500 in ticket value; 5% + 18% GST above that. It's calculated by the server at checkout and shown to the buyer before they pay — you settle the ticket price itself, not the fee.

Escalate when

You need to change a price or a locked field on a tier that has already sold tickets — there is no in-app support case system for organizers yet. Use the contact channel Sotillion gave you directly.

Record