Payouts

Purpose

Set expectations honestly about how payouts work today — there is no self-serve payout dashboard yet, and setup goes through Sotillion staff.

Before you start

Nothing to do from your side yet beyond having an organization. Read this before you plan to sell tickets, not after.

Steps

On Settings (/organization), the Payouts panel shows your organization's payout status: Not linked, Being verified, Verified, or Rejected.
There is no self-serve way to link a payout account from Event Admin today — the Set up payouts button is disabled and says so. Sotillion's finance staff record your KYC status by hand, after checking the payment provider's dashboard themselves.
A Verified ("cleared") status is what lets your organization submit a ticketed event for review and sell paid tickets (see Create an event). Free events need no payout account at all.
Once your organization can sell tickets, money from ticket sales is not paid out immediately. Each order's money becomes eligible to release once both: the event has ended (or its refund window has closed, whichever is later), plus a short delay Sotillion adds afterward.
Transfers themselves are manual right now: a Sotillion finance staff member pays the amount out through the payment provider's own dashboard and records it against your organization. There is no automatic bank transfer and no organizer-facing payout dashboard showing individual transfer dates yet.

Decision guide

Situation	What's true today
You want to sell paid tickets	Ask Sotillion to link and verify a payout account for your organization — there's no in-product way to start this yourself.
You want to know exactly when a specific payout lands	Not visible from Event Admin yet. Sotillion finance can tell you the state of a settlement if you ask.
A ticket gets refunded after the event	The organizer's share of that refund is deducted from what settles for the event; you don't need to do anything separately.
Your payout status shows Rejected	The payment provider could not verify the account — ask Sotillion support why (see Escalate).

Why it's slow, honestly: money is held until at least the event ends and the refund window closes (so a late refund never has to be clawed back from an already-paid organizer), plus a short buffer Sotillion adds on top before anything is marked ready to pay. None of this is visible per-order today — it's tracked internally, not surfaced to you.

Which payment provider Sotillion uses is still being decided by the Sotillion team; none of the above changes because of that, but exact transfer mechanics may change once it's settled.

Escalate when

You want to start selling paid tickets and need a payout account linked.
Your payout status is stuck or shows Rejected and you don't know why.
You believe a payout is overdue.

For all of the above: there is no in-app support case system for organizers yet. Use the contact channel Sotillion gave you directly — this is genuinely a "talk to a person" step today, not a gap in this guide.

Record